Operated by JN Community Care Limited

Blessed Hearts Home Care

Requires improvementRated 18/02/2022Home care · Birmingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note18 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note18 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note18 Feb 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note18 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note18 Feb 2022
Staff support: induction, training, skills and experience

Note18 Feb 2022
The registered manager worked in partnership with external agencies and Wolverhampton City Council to improve the service.
Note18 Feb 2022
Regular staff supervisions, appraisals, spot checks and team meetings were evidenced.
Note18 Feb 2022
Staff provided care with kindness and respect; people's communication needs including non-English speakers were assessed and addressed.
Note18 Feb 2022
Care records showed involvement from a range of health care professionals including GPs, district nurses and occupational therapists.
Note18 Feb 2022
People were supported to have maximum choice and control; staff worked within MCA principles.
Note

Note18 Feb 2022
Using medicines safely
Note18 Feb 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note18 Feb 2022
Staffing and recruitment
Note18 Feb 2022
Assessing risk, safety monitoring and management; Preventing and controlling infection

Note18 Feb 2022
How the provider understands and acts on the duty of candour
Note18 Feb 2022
Working in partnership with others
Note18 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note18 Feb 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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