Blessed Hearts Home Care

Birmingham, B21 · Established 26/0 · Operated by JN Community Care Limited

A CQC-regulated home-care provider serving Birmingham, registered since 26/0. Rated Requires improvement at its most recent CQC inspection (18/02/2022).

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What the CQC found

The five questions inspectors ask, and how Blessed scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“The registered manager worked in partnership with external agencies and Wolverhampton City Council to improve the service.”
CQC inspection report, Feb 2022

“Regular staff supervisions, appraisals, spot checks and team meetings were evidenced.”
CQC inspection report, Feb 2022

“Staff provided care with kindness and respect; people's communication needs including non-English speakers were assessed and addressed.”
CQC inspection report, Feb 2022

Inspection history

The trajectory matters as much as the latest rating.

Feb 2022
Requires improvement
Blessed Hearts Home Care improved from Inadequate to Requires Improvement overall following a focused inspection, exiting Special Measures, with Good achieved in Effective; however, ongoing concerns around late and missed visits, absent MAR charts, gaps in car…
Oct 2021
Inadequate
Blessed Hearts Home Care was rated Inadequate overall following a focused inspection in March–April 2021, with enforcement conditions placed on its registration for continued breaches of Regulations 12, 17, and 19. Widespread failures in staff recruitment, mis…
Dec 2019
Requires improvement
Surecare Wolverhampton's first inspection resulted in an overall rating of Requires Improvement, with regulatory breaches identified in safe recruitment (Regulation 19), staffing and training (Regulation 18), and governance (Regulation 17). Whilst caring was r…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Blessed does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at B21 0AL in Birmingham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

B21

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