Operated by Townsend Jackson Limited

The Care Worker Agency

GoodRated 17/11/2022Home care · Southport

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note17 Nov 2022
Service worked in partnership with social services and local health professionals to meet support needs
Note17 Nov 2022
Quality assurance checks followed by comprehensive action plans to drive improvements at all levels
Note17 Nov 2022
Open culture with registered manager and staff transparent with people and with CQC regarding incidents
Note17 Nov 2022
Infection control procedures well managed; staff wore appropriate PPE and followed national COVID-19 guidance
Note17 Nov 2022
Medication processes and systems were in place and people received their medications safely, including PRN plans
Note17 Nov 2022
Electronic Call Monitoring system in place to ensure staff arrived at allotted calls on time
Note17 Nov 2022
Personalised risk assessments reviewed regularly, giving staff information needed to manage identified risks