Operated by Comforting Healthcare Ltd

Comforting Healthcare

GoodRated 2 Jun 2026Home care · Leeds

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Sept 2019
Respecting and promoting people's privacy, dignity and independence
Note6 Sept 2019
Supporting people to express their views and be involved in making decisions about their care
Note6 Sept 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Sept 2019
Staff working with other agencies to provide consistent, effective, timely care
Note6 Sept 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Sept 2019
Staff support: induction, training, skills and experience
Note6 Sept 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Sept 2019
Ensuring consent to care and treatment in line with law and guidance

Note29 Oct 2020
People and relatives reported high quality, person-centred care with strong communication from staff and management
Note29 Oct 2020
Investment in electronic management systems for real-time monitoring and staff engagement
Note29 Oct 2020
COVID-19 risks fully assessed with clear risk assessments and reliable PPE supply
Note29 Oct 2020
Management attended MCA training and updated care plans to act within the legal framework
Note29 Oct 2020
Improved auditing systems with effective oversight of care plans, staff records and care delivery records
Note29 Oct 2020

Note6 Sept 2019
End of life care and support
Note6 Sept 2019
Improving care quality in response to complaints or concerns
Note6 Sept 2019
Meeting people's communication needs
Note6 Sept 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Sept 2019
Preventing and controlling infection
Note6 Sept 2019
Using medicines safely
Note6 Sept 2019
Staffing and recruitment
Note6 Sept 2019
Systems and processes to safeguard people from the risk of abuse
Note6 Sept 2019
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note29 Oct 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people
Note29 Oct 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note6 Sept 2019
Engaging and involving people using the service, the public and staff
Note6 Sept 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Sept 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements