Principles Recruitment Care Agency Limited

GoodRated 30/11/2019Home care · Cirencester

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note24 Sept 2024
Open and transparent leadership culture with registered manager delivering care alongside staff and being available on call.
Note24 Sept 2024
Positive feedback from healthcare professionals, with one writing: '[Name] is fantastic at being able to see an issue and contact me to resolve the matter.'
Note24 Sept 2024
Strong end-of-life care commitment, with registered manager attending specialist training and forming links with palliative care specialists.
Note24 Sept 2024
Independent consultant employed to carry out quality checks, medicines audits and spot checks on staff practices.
Note24 Sept 2024
Person-centred care plans reflecting individual backgrounds, preferences, cultural and spiritual needs.
Note24 Sept 2024
Robust safeguarding knowledge among staff with clear whistleblowing procedures and safeguarding booklets issued to people.
Note24 Sept 2024
Safe medicines management procedures in place with regular auditing by managers to identify errors.
Note24 Sept 2024
People and relatives spoke highly of staff, using words such as 'amazing', 'understanding' and 'lovely' to describe the care received.
minorconsent_capacity24 Sept 2024
The provider was working with an independent consultant to ensure there was recorded evidence that staff had obtained the lawful consent of people who may lack mental capacity.
minorstaff_training24 Sept 2024
The timeliness of their training and the implementation of the care certificate for new staff was being addressed by the registered manager.
minorrecord_keeping24 Sept 2024
staff confirmed that they were asked about their employment history during their recruitment process, however the registered manager had not always recorded these discussions.