Operated by East Midlands Crossroads-Caring For Carers

Crossroads Care South Central

GoodRated 30/07/2019Home care · Littlehampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note30 Oct 2021
Staff retention high with well-established staff group reporting high job satisfaction
Note30 Oct 2021
LGBT awareness training from Allsorts charity and equality and diversity training embedded in staff development
Note30 Oct 2021
Partnership working with Carers Support West Sussex, Carers Health team, Dementia Alliance, district nurses and Macmillan Cancer Support
Note30 Oct 2021
Positive open culture with duty of candour understood; registered manager described as approachable and passionate
Note30 Oct 2021
Strong quality assurance including monthly internal audits, gap analysis, quarterly local authority contract monitoring and external audits
Note30 Oct 2021
Technology used effectively via password-protected work phones for rotas, support plans and secure document management
Note30 Oct 2021
Comprehensive personalised support plans reflecting people's needs, preferences, hobbies, interests and communication requirements
Note30 Oct 2021
Staff well trained with annual mandatory refreshers, additional specialist training, and unannounced competency spot checks by the registered manager
Note30 Oct 2021
Emergency respite service available with extra staff throughout the week to provide additional support at short notice
Note30 Oct 2021
Consistent care support workers matched to people, with minimum two-hour visits enabling strong relationships and continuity of care