Operated by Health Vision UK Limited

Healthvision - Hounslow

GoodRated 8 Feb 2023Home care · Brentford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note2 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note2 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Aug 2023
Staff working with other agencies; supporting people to live healthier lives
Note2 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Aug 2023
Staff support: induction, training, skills and experience
Note2 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note2 Aug 2023
Ensuring consent to care and treatment in line with law and guidance

Note2 Aug 2023
Provider engaged in local authority forums and worked collaboratively with health and social care professionals.
Note2 Aug 2023
Electronic call monitoring system used to track and follow up on late visits.
Note2 Aug 2023
Staff described as kind, patient and respectful by people and relatives; dignity and independence consistently promoted.
Note2 Aug 2023
Strong safeguarding processes with appropriate investigation, documentation, and lessons-learned shared with staff.
Note2 Aug 2023
Person-centred care plans with detailed communication, nutritional, cultural and end-of-life needs recorded.
Note

Note2 Aug 2023
End of life care and support
Note2 Aug 2023
Improving care quality in response to complaints or concerns
Note2 Aug 2023
Supporting people to maintain relationships and take part in activities
Note2 Aug 2023
Meeting people's communication needs
Note2 Aug 2023
Planning personalised care to ensure people have choice and control

Note2 Aug 2023
Working in partnership with others
Note2 Aug 2023
Engaging and involving people using the service, the public and staff
Note2 Aug 2023
How the provider understands and acts on the duty of candour
Note2 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Aug 2023
Managers and staff being clear about their roles; continuous learning and improving care