Operated by Depax Limited

Depax Care

GoodRated 20/05/2022Home care · Sheffield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 May 2022
Respecting and promoting people's privacy, dignity and independence
Note20 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note20 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note20 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note20 May 2022
Supporting people to eat and drink and access healthcare services
Note20 May 2022
Staff support: induction, training, skills and experience
Note20 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 May 2022
Registered manager open to feedback and committed to continuous learning.
Note20 May 2022
Positive feedback from people and relatives about kind, caring and respectful staff.
Note20 May 2022
Principles of the Mental Capacity Act were followed.
Note20 May 2022
Care plans contained detailed information on preferences, choices and communication needs.
Note20 May 2022
Effective infection prevention and control systems with good PPE stocks.
Note20 May 2022
Medicines were managed safely and staff had been trained in medicine management.

Note20 May 2022
End of life care and support
Note20 May 2022
Improving care quality in response to complaints or concerns
Note20 May 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note20 May 2022
Meeting people's communication needs
Note20 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 May 2022
Preventing and controlling infection
Note20 May 2022
Systems and processes to safeguard people from the risk of abuse
Note20 May 2022
Using medicines safely
Note20 May 2022
Staffing and recruitment
Note20 May 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note20 May 2022
Working in partnership with others
Note20 May 2022
How the provider understands and acts on the duty of candour
Note20 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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