Note3 Aug 2024
Registered manager worked in partnership with CCG, local authorities, palliative care teams and Skills for Care.
Note3 Aug 2024
Equality and diversity embedded in assessments and staff recruitment practices.
Note3 Aug 2024
Strong end of life care provision with all staff trained and working alongside palliative care professionals.
Note3 Aug 2024
Registered manager used 'guest carer' system to directly monitor care quality and gather feedback.
Note3 Aug 2024
Care plans were personalised, regularly reviewed, and co-produced with people and relatives.
Note3 Aug 2024
Staff completed induction, Care Certificate, and ongoing training including safeguarding, dementia care and end of life care.
Note3 Aug 2024
Robust staff recruitment checks including DBS, references and proof of identification.
Note3 Aug 2024
People and relatives felt safe and expressed trust in staff; no missed calls reported.
minormissed_or_late_visits3 Aug 2024
staff sometimes arrived late and there were times when staff did not let them know they were running late.
Note7 Dec 2022
Registered manager worked in partnership with health professionals and local authorities
Note7 Dec 2022
Positive feedback from people using the service and their relatives; independent online survey in place
Note7 Dec 2022
Electronic handheld devices provided to staff for accessing care information
Note7 Dec 2022
Registered manager conducted audits of medicines, care plans, staff recruitment requirements and call logs
Note7 Dec 2022
Staff trained in safeguarding, infection prevention and control, equality and diversity
Note7 Dec 2022
Medicines safely managed with regular audits, no gaps in administration charts, and staff competency assessed
Note7 Dec 2022
Detailed risk assessments in place covering people's circumstances and health conditions with mitigation guidance
Note7 Dec 2022
Robust staff recruitment systems including application forms, interviews, criminal record checks, induction and training