Operated by GA Professional Healthcare Limited

GA Professionals Healthcare LTD

GoodRated 9 Oct 2022Home care · Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note10 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note10 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note10 Sept 2022
Respecting and promoting people's privacy, dignity and independence

Note10 Sept 2022
Staff support: induction, training, skills and experience
Note10 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note10 Sept 2022
Supporting people to live healthier lives, access healthcare services and support

Note10 Sept 2022
Good partnership working with external health and social care professionals
Note10 Sept 2022
Open, transparent leadership with understanding of duty of candour
Note10 Sept 2022
Effective infection control practices including safe PPE use
Note10 Sept 2022
Personalised care plans based on individual needs and preferences
Note10 Sept 2022
Consistency of care from a small staff team who knew people well
Note10 Sept 2022
Staff received regular training, supervision, annual appraisal and spot checks

Note10 Sept 2022
End of life care and support
Note10 Sept 2022
Meeting people's communication needs
Note10 Sept 2022
Improving care quality in response to complaints or concerns
Note10 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Sept 2022
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note10 Sept 2022
Preventing and controlling infection
Note10 Sept 2022
Using medicines safely
Note10 Sept 2022
Staffing and recruitment
Note10 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note10 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note10 Sept 2022
Continuous learning and improving care; managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info