Operated by FCNA Homecare Ltd

FCNA Homecare

Requires improvementRated 15/06/2023Home care · Altrincham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2025
Respecting and promoting people's privacy, dignity and independence
Note12 Dec 2025
Supporting people to express their views and be involved in making decisions about their care
Note12 Dec 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards
Note12 Dec 2025
Staff working with other agencies to provide consistent, effective, timely care
Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Supporting people to live healthier lives and access healthcare services
Note12 Dec 2025
Staff support: induction, training, skills and experience

Note12 Dec 2025
The registered manager demonstrated a good understanding of duty of candour responsibilities.
Note12 Dec 2025
The registered manager was proactive in seeking support from external professionals when people's needs changed.
Note12 Dec 2025
Staff demonstrated strong commitment to person-centred care, dignity, privacy and promoting independence.
Note12 Dec 2025
Infection prevention and control practices were effective and PPE was used appropriately.
Note12 Dec 2025
The provider was assuring people received their medicines as prescribed and staff competency checks had been completed.
Note

Note12 Dec 2025
End of life care and support
Note12 Dec 2025
Meeting people's communication needs
Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Planning personalised care to ensure people have choice and control

Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Assessing risk, safety monitoring and management
Note12 Dec 2025
Staffing and recruitment

Note12 Dec 2025
How the provider understands and acts on the duty of candour
Note12 Dec 2025
Engaging and involving people, the public and staff; promoting a positive culture
Note12 Dec 2025
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info