Elite Care North West Limited

GoodRated 17/07/2019Home care · Wigan

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note15 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note15 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note15 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Jun 2023
Staff support: induction, training, skills and experience
Note15 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Jun 2023
Staff engagement was actively sought through regular meetings, supervisions, surveys, and an action plan was developed.
Note16 Jun 2023
The service built community connections, facilitating coffee mornings and providing access to oral care packs.
Note16 Jun 2023
Registered managers worked effectively in partnership with other health and social care organisations and commissioners.
Note16 Jun 2023
Person-centred care was promoted with an open, inclusive culture valued by both staff and people using the service.
Note16 Jun 2023
Staff received safeguarding training and were confident to report concerns.
Note

Note15 Jun 2023
Improving care quality in response to complaints or concerns
Note15 Jun 2023
End of life care and support
Note15 Jun 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
Note15 Jun 2023
Meeting people's communication needs
Note15 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Jun 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note15 Jun 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics; Working in partnership with others
Note15 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info