Operated by Remaj Care Recruitment Services Limited

Remaj Care

GoodRated 21/07/2022Home care · Basildon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note21 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note21 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jul 2022
Staff support: induction, training, skills and experience
Note21 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Jul 2022
Relevant recruitment checks including DBS, references and employment histories were completed prior to staff starting.
Note21 Jul 2022
Staff felt valued and well supported by the registered manager, describing them as approachable and caring.
Note21 Jul 2022
People and relatives were involved in care planning and felt their views were respected.
Note21 Jul 2022
Staff knew the person well and provided kind, compassionate care; relative said they would definitely recommend the service.
Note21 Jul 2022
No late or missed care call visits; relative confirmed staff were always on time and kind.
Note

Note21 Jul 2022
End of life care and support
Note21 Jul 2022
Improving care quality in response to complaints or concerns
Note21 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note21 Jul 2022
Meeting people's communication needs
Note21 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Jul 2022
Learning lessons when things go wrong
Note21 Jul 2022
Preventing and controlling infection
Note21 Jul 2022
Using medicines safely
Note21 Jul 2022
Staffing and recruitment
Note21 Jul 2022
Assessing risk, safety monitoring and management
Note21 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note21 Jul 2022
Continuous learning and improving care; Working in partnership with others
Note21 Jul 2022
Engaging and involving people using the service, the public and staff
Note21 Jul 2022
How the provider understands and acts on the duty of candour
Note21 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements