Guarantee Care Services Ltd

Epsom, KT18 · Established 04/1

A CQC-regulated home-care provider serving Epsom, registered since 04/1. Rated Good at its most recent CQC inspection (Jun 2021).

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What the CQC found

The five questions inspectors ask, and how Guarantee scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Accidents, incidents, and complaints were logged, investigated, and lessons shared with the team to drive continuous improvement.”
CQC inspection report, Jul 2021

“Open, accessible leadership with staff and people able to contact management at any time; staff felt supported and valued.”
CQC inspection report, Jul 2021

“Effective infection prevention and control with monthly IPC audits and PPE kept at people's homes for correct donning and doffing.”
CQC inspection report, Jul 2021

Inspection history

The trajectory matters as much as the latest rating.

Jul 2021
Good
Guarantee Care Services Ltd received a Good rating across all five key questions at its first rated inspection in June 2021, demonstrating safe, personalised and well-managed domiciliary care for eight people. No breaches of regulation were identified and peop…
Oct 2020
Insufficient evidence to rate
Guarantee Care Services Ltd is a newly registered domiciliary care agency inspected after nine weeks of operation, serving five people; the service was not rated across all five key questions due to insufficient evidence of consistent practice. Early indicatio…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Guarantee does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at KT18 5AD in Epsom. Service area not formally published; we recommend asking the agency directly when requesting a quote.

KT18

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