L G Caring Ltd

GoodRated 8 Mar 2019Home care · Halifax

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note8 Jul 2023
People were fully involved in decisions about their care and the service was flexible in responding to changing needs.
Note8 Jul 2023
Auditing and quality assurance processes were in place to identify areas for improvement.
Note8 Jul 2023
Registered manager was open, transparent and proactively worked in partnership with other health and social care agencies.
Note8 Jul 2023
Person-centred care plans included individual preferences, communication needs, equality and diversity information.
Note8 Jul 2023
Care workers received comprehensive training including safeguarding, infection control, moving and handling, MCA, and specialist needs such as PEG feeds and colostomy care.
Note8 Jul 2023
Medicines administration records were completed correctly and reviewed monthly by the registered manager.
Note8 Jul 2023
People consistently reported punctual, reliable care with no missed calls and a regular team of care workers.
minorcare_planning8 Jul 2023
Risks to people's health and safety were assessed and a range of risk assessments were completed. Some of the risk assessments were not as detailed as others.
minorrecord_keeping8 Jul 2023
The registered manager explained the way they recruited new staff. While it was clear they took great care to select people who were right for the role this was not always supported by the records.