Operated by Ocala Healthcare Limited

Ocala Healthcare

GoodRated 17/12/2021Home care · Stowmarket

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note3 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Apr 2022
Staff working with other agencies; supporting people to access healthcare
Note3 Apr 2022
Staff support: induction, training, skills and experience
Note3 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Apr 2022
Positive partnership working with health and social care professionals
Note3 Apr 2022
Clear governance, quality monitoring, audits, surveys and use of feedback to drive improvement
Note3 Apr 2022
Person-centred culture with motivated, empowered staff and strong managerial support
Note3 Apr 2022
Effective infection prevention and control during the COVID-19 pandemic with adequate PPE and staff testing
Note3 Apr 2022
Robust staff induction, training, refreshers and observational competency checks supported by a training matrix
Note3 Apr 2022

Note3 Apr 2022
End of life care and support
Note3 Apr 2022
Improving care quality in response to complaints or concerns
Note3 Apr 2022
Meeting people's communication needs
Note3 Apr 2022
Planning personalised care to ensure people have choice and control

Note3 Apr 2022
Working in partnership with others
Note3 Apr 2022
Engaging and involving people, public and staff
Note3 Apr 2022
Clear roles, governance, quality performance and continuous learning
Note3 Apr 2022
Duty of candour and legal responsibilities
Note3 Apr 2022
Promoting a positive, person-centred, open and empowering culture