Operated by Help at Home (Medway) Limited

Main office

GoodRated 5 Jul 2021Home care · Rochester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

23 findings

Note12 Dec 2025
Previous breaches of Regulations 12 and 17 fully remediated at this inspection
Note12 Dec 2025
Staff felt valued; positive team culture with shared values around diversity and person-centred care
Note12 Dec 2025
Registered manager led by example, promoted open culture and understood duty of candour
Note12 Dec 2025
Communication needs assessed and documents provided in accessible formats including large print
Note12 Dec 2025
Care plans co-produced with people and relatives, regularly reviewed and kept up to date
Note12 Dec 2025
Strong infection prevention and control measures including PPE spot checks and COVID-19 testing
Note12 Dec 2025
Medicines management supported by staff training, competency assessments and regular audits
Note12 Dec 2025
No missed calls in the last 12 months
Note12 Dec 2025
People supported by regular carers who did not rush them, with travel time factored into scheduling
Note12 Dec 2025
Detailed, person-centred risk assessments including condition-specific guidance for diabetes and epilepsy

Note12 Dec 2025
End of life care and support
Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Meeting people's communication needs
Note12 Dec 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2025
Assessing risk, safety monitoring and management

Note12 Dec 2025
Engaging and involving people using the service, the public and staff; working in partnership with others
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Dec 2025
Continuous learning and improving care; managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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