Note29 Jan 2020
Monthly audits of personnel and client files, accident records and medicines
Note29 Jan 2020
Complaints procedure in place with records of investigations and outcomes
Note29 Jan 2020
Active and experienced registered manager with daily presence supporting staff and people
Note29 Jan 2020
Strong working relationships with GPs, community nursing teams and local authority
Note29 Jan 2020
Regular supervision, spot checks in people's homes, and competency checks for medicines administration
Note29 Jan 2020
Staff received a range of training including safeguarding, MCA/DoLS, medicines, moving and handling, and end of life care
Note29 Jan 2020
Comprehensive care plans written in the first person, reviewed at least monthly and person-centred
Note29 Jan 2020
Robust recruitment process including DBS checks, employment history, references and interviews
Note29 Jan 2020
People felt safe and reported staff were careful, gentle and supportive during personal care
minormissed_or_late_visits29 Jan 2020
Several people told us that care staff arrived late and did not always have enough time although this did not affect their overall satisfaction with the service provided.
Note20 Jun 2019
No formal complaints received; concerns resolved promptly to people's satisfaction.
Note20 Jun 2019
New digital system implemented enabling rapid information sharing across the staff team.
Note20 Jun 2019
Robust contingency plans for adverse weather conditions.
Note20 Jun 2019
People treated with dignity, respect and compassion; independence actively encouraged.
Note20 Jun 2019
Effective communication with external healthcare professionals about people's changing needs.
Note20 Jun 2019
Positive culture with active registered manager, regular audits, and quality assurance processes.
Note20 Jun 2019
Person-centred care plans with people and families involved in care planning and reviews.
Note20 Jun 2019
Sufficient staffing levels with low turnover and no reliance on agency staff.
Note20 Jun 2019
Staff training up to date including specialist courses in end of life care, pressure care awareness and dementia care.
Note20 Jun 2019
Medicines managed safely with staff competency checks and timely administration confirmed by people using the service.
minorrecord_keeping20 Jun 2019
we did not see any record of the assessment carried out prior to the development of people's care plans. We discussed this with the registered manager at the time who said they would review the assess…
moderatecare_planning20 Jun 2019
it was not clearly documented how the level of risk was assessed or how to reduce the risk. The records we looked at did not follow the methodology outlined in the provider's own policy on risk assess…