Bago Care Limited

GoodRated 26/09/2020Home care · Newport Pagnell

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note21 Jan 2022
Regular supervisions, spot checks and staff meetings supporting continuous learning
Note21 Jan 2022
Staff received infection control and PPE training, with additional COVID-19 training for managers
Note21 Jan 2022
Regular quality audits of medicines and care plan records
Note21 Jan 2022
Person-centred management team committed to high-quality care and consistency
Note21 Jan 2022
Safe recruitment process and sufficient staffing, with management covering calls during pandemic
Note21 Jan 2022
Medicine records introduced, staff trained and competency assessed regularly, with regular audits
Note21 Jan 2022
Improvements made since last inspection; provider no longer in breach of Regulation 12

Note21 Jan 2022
Learning lessons when things go wrong
Note21 Jan 2022
Preventing and controlling infection
Note21 Jan 2022
Staffing and recruitment
Note21 Jan 2022
Assessing risk, safety monitoring and management
Note21 Jan 2022
Systems and processes to safeguard people from the risk of abuse
Note21 Jan 2022
Using medicines safely

Note21 Jan 2022
Working in partnership with others
Note21 Jan 2022
Continuous learning and improving care
Note21 Jan 2022
Engaging and involving people, public and staff
Note21 Jan 2022
Managers and staff understanding roles, quality, risks and regulatory requirements
Note21 Jan 2022
Promoting a positive, person-centred culture and duty of candour