Good

Third Hand Care

Farnham, GU9 · Established 29/0 · Operated by Third Hand Healthcare Ltd

A CQC-regulated home-care provider serving Farnham, registered since 29/0. Rated Good at its most recent CQC inspection (Sept 2025).

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What the CQC found

The five questions inspectors ask, and how Third scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff felt supported and able to raise concerns with management.”
CQC inspection report, Oct 2021

“A business continuity plan was in place to ensure people continued to receive safe care in emergencies.”
CQC inspection report, Oct 2021

“Staff supported and encouraged people to be independent where possible.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Dec 2025
Not rated
Date of Assessment: 20 November 2025 to 27 November 2025 with site visit on 20 November 2025. Third Hand Healthcare Ltd is a domiciliary care agency that provides personal care to people living in their own homes. At the time of this inspection 120 people were…
Oct 2021
Inadequate
Third Hand Healthcare Ltd received an overall Inadequate rating at its first CQC inspection in May 2019, with seven breaches of the Health and Social Care Act 2008 Regulations covering safeguarding, safe care and treatment, consent, staffing, recruitment, pers…
Oct 2021
Requires improvement
Third Hand Healthcare Ltd improved significantly from its previous Inadequate rating, exiting Special Measures, but remained Requires Improvement overall due to a continued breach of Regulation 11 regarding Mental Capacity Act assessments that were not decisio…
Oct 2021
Good
Third Hand Healthcare Ltd improved from Requires Improvement to Good across all inspected key questions, having successfully embedded changes following a previous breach of Regulation 11 relating to consent. The service demonstrated safe recruitment, effective…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Third does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at GU9 8HT in Farnham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

GU9

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