Operated by Third Hand Healthcare Ltd

Third Hand Care

GoodRated 12 Sept 2025Home care · Farnham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care

Note30 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance

Note30 Oct 2021
Staff felt supported and able to raise concerns with management.
Note30 Oct 2021
A business continuity plan was in place to ensure people continued to receive safe care in emergencies.
Note30 Oct 2021
Staff respected people's dignity during personal care.
Note30 Oct 2021
Staff supported and encouraged people to be independent where possible.
Note30 Oct 2021
There were a sufficient number of staff to meet people's needs and no missed care calls were reported.
Note30 Oct 2021
Staff were described as kind and caring by people and relatives, with one person stating 'They are very cheerful, we get on perfectly well. They are very caring.'

Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Learning lessons when things go wrong
Note30 Oct 2021
Using medicines safely
Note30 Oct 2021
Assessing risk, safety monitoring and management
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse

Note30 Oct 2021
Continuous learning and improving care; Working in partnership with others
Note30 Oct 2021
Engaging and involving people using the service, the public and staff
Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info