Operated by Birmingham Business Associate Ltd

BBA Care Ltd London

GoodRated 13/01/2022Home care · Wembley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Apr 2022
Staff working with other agencies to provide consistent, effective, timely care
Note3 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Apr 2022
Staff support: induction, training, skills and experience
Note3 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Apr 2022
Clear understanding and application of MCA principles and consent in daily care
Note3 Apr 2022
Effective quality assurance through spot checks, care plan audits and feedback questionnaires
Note3 Apr 2022
Responsive management who acted promptly on inspector feedback to make improvements
Note3 Apr 2022
Care Certificate-based induction, regular training and supervision; staff felt well supported
Note3 Apr 2022
Robust infection prevention and control with PPE provision and spot checks
Note3 Apr 2022
Staff matched with people according to language, cultural, food and religious preferences

Note3 Apr 2022
End of life care and support
Note3 Apr 2022
Improving care quality in response to complaints or concerns
Note3 Apr 2022
Meeting people's communication needs
Note3 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Apr 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note3 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note3 Apr 2022
How the provider understands and acts on the duty of candour
Note3 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info