Lime Healthcare Support Limited

Requires improvementRated 14/04/2023Home care · West Bromwich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note14 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note14 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Apr 2023
Supporting people to live healthier lives, access healthcare services and support
Note14 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note14 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Apr 2023
Staff support: induction, training, skills and experience
Note14 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note14 Apr 2023
Ensuring consent to care and treatment in line with law and guidance

Note14 Apr 2023
Incident learning systems were in place with care plans updated following incidents.
Note14 Apr 2023
Effective infection prevention and control systems and PPE use were in place.
Note14 Apr 2023
Staff felt supported with access to regular supervision, team meetings and around-the-clock management availability.
Note14 Apr 2023
The service worked in partnership with other health professionals through multidisciplinary meetings.
Note14 Apr 2023
Complaints were managed and responded to effectively, with actions taken to prevent recurrence.
Note14 Apr 2023

Note14 Apr 2023
End of life care and support
Note14 Apr 2023
Improving care quality in response to complaints or concerns
Note14 Apr 2023
Supporting people to develop and maintain relationships, follow interests and take part in activities
Note14 Apr 2023
Meeting people's communication needs
Note14 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Apr 2023
Learning lessons when things go wrong
Note14 Apr 2023
Preventing and controlling infection
Note14 Apr 2023
Using medicines safely
Note14 Apr 2023
Staffing and recruitment
Note14 Apr 2023
Assessing risk, safety monitoring and management
Note14 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note14 Apr 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note14 Apr 2023
How the provider understands and acts on the duty of candour; continuous learning and improving care
Note14 Apr 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info