Operated by Fanco Ltd

365Medicare Tameside

GoodRated 19/03/2020Home care · Hyde

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Aug 2024
Supporting people to express their views and be involved in making decisions about their care
Note9 Aug 2024
Respecting and promoting people's privacy, dignity and independence
Note9 Aug 2024
Ensuring people are well treated and supported; equality and diversity

Note9 Aug 2024
Supporting people to live healthier lives, access healthcare services and support
Note9 Aug 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Aug 2024
Ensuring consent to care and treatment in line with law and guidance
Note9 Aug 2024
Staff support: induction, training, skills and experience
Note9 Aug 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Aug 2024
Staff worked proactively with other professionals such as social workers, receiving positive feedback from a social care professional.
Note9 Aug 2024
The provider acted in an open and honest way and was responsive to inspection feedback, making improvements during the inspection.
Note9 Aug 2024
Complaints were identified, investigated and used to improve the service, with people feeling comfortable to raise concerns.
Note9 Aug 2024
Staff received adequate training, support and induction including the Care Certificate and an 'Avant Day' training course.
Note9 Aug 2024
Electronic call monitoring was used to alert the provider if staff had not attended a call within 30 minutes; no missed calls were reported.
Note

Note9 Aug 2024
End of life care and support
Note9 Aug 2024
Improving care quality in response to complaints or concerns
Note9 Aug 2024
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note9 Aug 2024
Preventing and controlling infection
Note9 Aug 2024
Staffing and recruitment
Note9 Aug 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note9 Aug 2024
Using medicines safely
Note9 Aug 2024
Systems and processes to safeguard people from the risk of abuse

Note9 Aug 2024
Working in partnership with others
Note9 Aug 2024
Continuous learning and improving care; Engaging and involving people using the service
Note9 Aug 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info