Note21 Feb 2019
Equality and diversity embedded in policy and practice, including culturally based services policy
Note21 Feb 2019
Active partnership working with local organisations and healthcare professionals
Note21 Feb 2019
Quality monitoring via audits, unannounced observations, MAR checks, and annual franchise quality review
Note21 Feb 2019
Open and inclusive leadership culture with accessible management and monthly team meetings
Note21 Feb 2019
End of life care provided with compassion; staff trained via local hospice partnership
Note21 Feb 2019
Strong continuity of care with consistent staff allocation and travel time built into rotas
Note21 Feb 2019
Personalised care plans developed through thorough initial assessments with healthcare professional liaison
Note21 Feb 2019
Regular supervision, refresher training, and appraisal process in place for all staff
Note21 Feb 2019
Comprehensive induction including Care Certificate, shadowing, and interactive training by a registered nurse trainer
Note21 Feb 2019
Robust recruitment including DBS checks and sufficient staffing levels maintained
Note21 Feb 2019
Medicines administered safely using dosette boxes; staff trained and observed for competency
Note21 Feb 2019
People felt safe and reported kind, unhurried staff who promoted independence and dignity
minorrecord_keeping21 Feb 2019
Some daily notes were basic and task orientated. We discussed this with the registered manager who told us they were working to improve how staff recorded their visit.
moderaterecord_keeping21 Feb 2019
Records demonstrated that improvement was needed to make sure MAR were completed in full as there were gaps in recording...the MAR had not been signed.
Note6 Aug 2016
An online scheduling system was used to monitor visit times and staff attendance, supporting punctuality and planning.
Note6 Aug 2016
Registered manager was approachable, visible, and proactive in quality monitoring including care record audits and home visits.
Note6 Aug 2016
Effective complaints procedure in place with accessible information; no formal complaints received at the time of inspection.
Note6 Aug 2016
Care records were detailed, person-centred, and regularly reviewed in line with changing needs.
Note6 Aug 2016
Staff were well supervised, with regular one-to-one supervision, spot checks, and a comprehensive induction and training programme.
Note6 Aug 2016
Medicines management was safe, with accurate charts, secure storage, regular stock checks, and trained staff.
Note6 Aug 2016
Robust safeguarding awareness with staff trained in abuse recognition, whistleblowing procedures, and up-to-date policies.
Note6 Aug 2016
People spoke highly of all staff, describing them as kind, caring, and respectful, with strong person-centred care values embedded across the team.
minormissed_or_late_visits6 Aug 2016
some people said the service was not always prompt and carers were often very late. The registered manager had written an action plan to address this.