Eleanor Nursing & Social Care Ltd - Lewisham Office

London, SE12 · Established 13/0 · Operated by Eleanor Nursing and Social Care Limited

A CQC-regulated home-care provider serving London, registered since 13/0. Rated Requires improvement at its most recent CQC inspection (22/06/2023).

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What the CQC found

The five questions inspectors ask, and how Eleanor scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Registered manager was proactive; staff morale was positive following new management.”
CQC inspection report, Aug 2023

“Regular supervisions, appraisals and spot checks were carried out for care workers.”
CQC inspection report, Aug 2023

“Provider held well-being events and used feedback surveys to involve people in service improvement.”
CQC inspection report, Aug 2023

Inspection history

The trajectory matters as much as the latest rating.

Aug 2023
Requires improvement
Eleanor Nursing & Social Care Ltd – Lewisham Office was rated Requires Improvement overall following a February 2023 inspection, with a breach of Regulation 19 found due to unsafe recruitment practices including significant employment history gaps in 7 of 10 s…
Mar 2022
Good
This targeted inspection found Eleanor Nursing & Social Care Ltd - Lewisham Office had made enough improvements to medicines management to no longer be in breach of regulation 12, though minor gaps in audits and follow-up recording remained. The overall rating…
Jun 2021
Not rated
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Eleanor does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SE12 8RU in London. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SE12

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