Operated by Kindred Hearts Ltd

My Homecare West Kent

GoodRated 22/05/2019Home care · Tonbridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note22 May 2019
Strong partnerships with health and social care professionals including occupational therapists and dieticians
Note22 May 2019
MCA principles understood and applied; people's consent sought before all care tasks
Note22 May 2019
Complaints were acknowledged, investigated and resolved efficiently, praised by a healthcare professional
Note22 May 2019
Registered manager proactively engaged with local authority on safeguarding concerns and notified CQC appropriately
Note22 May 2019
Staff received thorough induction including the Care Certificate, ongoing training, supervision, appraisals and spot checks
Note22 May 2019
No missed visits recorded; systems in place to monitor late calls and notify people proactively
Note22 May 2019
Medicines were managed safely with trained staff, completed MARs and regular audits showing no concerns
Note22 May 2019
Safe recruitment practices including DBS checks and references were in place for all new staff
Note22 May 2019
Care plans were detailed, individualised and regularly reviewed to reflect people's needs and preferences
Note22 May 2019
People received care from regular, consistent staff who were described as kind, caring, patient and understanding