Operated by ProLibertas Care Solutions Limited

ProLibertas Care Solutions

GoodRated 30/09/2022Home care · Burnley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Sept 2023
Supporting people to express their views and be involved in making decisions
Note22 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note22 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Sept 2023
Staff working with other agencies; Supporting people to live healthier lives
Note22 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Sept 2023
Staff support: induction, training, skills and experience
Note22 Sept 2023
Assessing people's needs and choices; delivering care in line with standards
Note22 Sept 2023
Ensuring consent to care and treatment in line with law and guidance

Note22 Sept 2023
End of life training completed by all staff with arrangements ready for future need
Note22 Sept 2023
Complaints policy in place with lessons learnt embedded in practice
Note22 Sept 2023
Effective partnership working with external healthcare professionals and agencies
Note22 Sept 2023
Positive staff culture with strong leadership noted by staff members
Note22 Sept 2023
Regular supervisions, appraisals and team meetings supporting staff development
Note22 Sept 2023
Person-centred care delivered with tailored support plans reflecting individual needs and preferences

Note22 Sept 2023
End of life care and support
Note22 Sept 2023
Improving care quality in response to complaints or concerns
Note22 Sept 2023
Supporting people to develop and maintain relationships; follow interests and activities
Note22 Sept 2023
Planning personalised care to ensure people have choice and control
Note22 Sept 2023
Meeting people's communication needs

Note22 Sept 2023
Systems and processes to safeguard people; Learning lessons when things go wrong
Note22 Sept 2023
Preventing and controlling infection
Note22 Sept 2023
Using medicines safely
Note22 Sept 2023
Staffing and recruitment
Note22 Sept 2023
Assessing risk, safety monitoring and management

Note22 Sept 2023
How the provider understands and acts on the duty of candour
Note22 Sept 2023
Engaging and involving people using the service, the public and staff
Note22 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Sept 2023
Managers and staff being clear about their roles; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info