Operated by Midshires Care Limited

Helping Hands Preston

GoodRated 9 Jan 2023Home care · Preston

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

23 findings

Other

Note1 Sept 2023
Registered manager maintained an open-door policy and engaged staff including those reluctant to speak in larger groups.
Note1 Sept 2023
Infection prevention and control arrangements in place with staff trained and equipped with PPE.
Note1 Sept 2023
Open and transparent culture around accidents, incidents and near misses with lessons shared across the staff team.
Note1 Sept 2023
Effective safeguarding oversight with staff trained and aware of reporting responsibilities.
Note1 Sept 2023
Safe recruitment practices in place including DBS checks and previous employer references.
Note1 Sept 2023
Provider responded immediately during the inspection to address medicine administration recording issues.
Note1 Sept 2023
Positive feedback about the registered manager; staff described them as approachable, structured, and confidence-inspiring.
minorstaff_training1 Sept 2023
Staff told us they would not hesitate to raise concerns... staff who expressed concerns around the use of online training.
minorgovernance1 Sept 2023
Information in action plans needed to be more robust to demonstrate the action which had been taken.
minorcare_planning1 Sept 2023
registered manager had identified that care plans required updating in a recent audit and actions were ongoing to improve the records.
moderaterecord_keeping1 Sept 2023
written guidance on how to keep people safe was not always robust, we found examples where information to lessen the risks to people was missing.
moderatemedication_management1 Sept 2023
staff were not always documenting how many of each tablet were given and the times they were given was not always clear.

safe

Note1 Sept 2023
Learning lessons when things go wrong
Note1 Sept 2023
Preventing and controlling infection
Note1 Sept 2023
Staffing and recruitment
Note1 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note1 Sept 2023
Using medicines safely
Note1 Sept 2023
Assessing risk, safety monitoring and management

well_led

Note1 Sept 2023
Continuous learning, improving care and working in partnership
Note1 Sept 2023
Engaging and involving people, public and staff
Note1 Sept 2023
Managers and staff clear on roles, quality performance, risks and regulatory requirements
Note1 Sept 2023
Duty of candour
Note1 Sept 2023
Promoting a positive, person-centred, open and inclusive culture