Operated by Fortis Care Limited

Fortis Care Hertfordshire

GoodRated 24/09/2022Home care · Stevenage

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note24 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note24 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note24 Sept 2022
Staff working with other agencies; supporting people to access healthcare
Note24 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Sept 2022
Staff support: induction, training, skills and experience
Note24 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Sept 2022
Effective partnership working with external health and social care professionals
Note24 Sept 2022
Robust governance with audits, service improvement plan and clear duty of candour understanding
Note24 Sept 2022
Accessible Information Standard met through easy-read documents, emotion cards and social stories
Note24 Sept 2022
Strong MCA practice with mental capacity assessments and best interests decisions involving relatives, advocates and professionals
Note24 Sept 2022
Person-centred culture with key workers allocated and care matched to individual personalities and preferences
Note

Note24 Sept 2022
Improving care quality in response to complaints or concerns
Note24 Sept 2022
Supporting people to develop and maintain relationships and follow interests
Note24 Sept 2022
Meeting people's communication needs
Note24 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Sept 2022
Learning lessons when things go wrong
Note24 Sept 2022
Preventing and controlling infection
Note24 Sept 2022
Using medicines safely
Note24 Sept 2022
Staffing and recruitment
Note24 Sept 2022
Assessing risk, safety monitoring and management
Note24 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note24 Sept 2022
Continuous learning and improving care; working in partnership with others
Note24 Sept 2022
Engaging and involving people using the service, the public and staff
Note24 Sept 2022
Promoting a positive, person-centred, inclusive and empowering culture
Note24 Sept 2022
Duty of candour; managers and staff clear about roles, performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info