Operated by HighTower Care Services Ltd

Hightower Care Services

GoodRated 19/03/2020Home care · Chelmsford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note26 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note26 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note26 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note26 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Apr 2023
Staff support: induction, training, skills and experience
Note26 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Apr 2023
Effective use of electronic scheduling ensured consistent staffing and timely care calls.
Note26 Apr 2023
Staff promoted independence, dignity and person-centred care consistently.
Note26 Apr 2023
Quality assurance systems including audits and feedback mechanisms were in place.
Note26 Apr 2023
The registered manager was highly visible, working alongside staff and maintaining strong relationships with people.
Note26 Apr 2023
Care plans were personalised, regularly reviewed and developed with people and their relatives.
Note26 Apr 2023

Note26 Apr 2023
End of life care and support
Note26 Apr 2023
Improving care quality in response to complaints or concerns
Note26 Apr 2023
Meeting people's communication needs
Note26 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Apr 2023
Preventing and controlling infection
Note26 Apr 2023
Using medicines safely
Note26 Apr 2023
Staffing and recruitment
Note26 Apr 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note26 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note26 Apr 2023
Continuous learning and improving care; Working in partnership with others
Note26 Apr 2023
Engaging and involving people using the service, the public and staff
Note26 Apr 2023
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
Note26 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info