MyCare Home Services Ltd

GoodRated 11 Oct 2022Home care · Uxbridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note15 Jun 2019
Supporting people to express their views and be involved in making decisions about their care
Note15 Jun 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Jun 2019
Ensuring consent to care and treatment in line with law and guidance
Note15 Jun 2019
Staff working with other agencies to provide consistent, effective, timely care
Note15 Jun 2019
Staff support: induction, training, skills and experience
Note15 Jun 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Nov 2022
Leadership team comprised registered nurses with multi-sector health and social care experience.
Note10 Nov 2022
Person-centred care with people involved in care planning and reviews; diverse needs recorded in care plans.
Note10 Nov 2022
Electronic systems allowed people and families to access care records, leave comments and check care delivery.
Note10 Nov 2022
Effective quality monitoring including a range of audits, external professional audits, and regular stakeholder feedback.
Note10 Nov 2022
Robust systems for recording and learning from accidents, incidents, complaints and safeguarding alerts with lessons shared with staff.
Note

Note15 Jun 2019
End of life care and support
Note15 Jun 2019
Improving care quality in response to complaints or concerns
Note15 Jun 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note15 Jun 2019
Learning lessons when things go wrong
Note15 Jun 2019
Preventing and controlling infection
Note15 Jun 2019
Systems and processes to safeguard people from the risk of abuse
Note15 Jun 2019
Using medicines safely
Note15 Jun 2019
Staffing and recruitment

Note15 Jun 2019
Working in partnership with others
Note15 Jun 2019
Engaging and involving people using the service, the public and staff
Note15 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note15 Jun 2019
Planning and promoting person-centred, high-quality care and support with openness
Note15 Jun 2019
Continuous learning and improving care