Note2 Feb 2024
Duty of candour upheld with timely notifications to CQC and people informed when things went wrong.
Note2 Feb 2024
People and relatives involved in care planning via meetings, online platforms, and questionnaires.
Note2 Feb 2024
Provider worked in partnership with GPs, district nurses, and other professionals, with guidance documented in care plans.
Note2 Feb 2024
Open and transparent culture with approachable management; staff felt confident raising concerns and receiving feedback.
Note2 Feb 2024
Person-centred care plans regularly updated, identifying risks with clear guidance for staff on risk mitigation.
Note2 Feb 2024
Effective infection prevention and control including appropriate use of PPE.
Note2 Feb 2024
Medicines administered safely with competency checks; a medicine error was identified, reviewed, and lessons shared with all staff.
Note2 Feb 2024
Robust staff recruitment with DBS and background checks, regular training, competency checks, and supervisions in place.
Note2 Feb 2024
People reported feeling safe with consistent staff who knew them well and communicated proactively about changes or running late.
Note30 Oct 2021
Alzheimer's and Dementia workshop offered to people, relatives and the local community to raise awareness.
Note30 Oct 2021
Community engagement including coffee mornings, seasonal events and 'Random act of kindness day'.
Note30 Oct 2021
Effective quality assurance auditing processes were in place to monitor and drive improvement.
Note30 Oct 2021
Internal award scheme and regional award nomination recognised exceptional staff performance.
Note30 Oct 2021
Bi-lingual staff employed and service user guide provided in braille and audio to meet diverse and communication needs.
Note30 Oct 2021
People praised staff as kind, compassionate, caring, dignified and respectful.
Note30 Oct 2021
Minimum one-hour calls enabled staff to build positive, meaningful relationships with people.
Note30 Oct 2021
Robust recruitment checks including criminal record checks were in place for all staff.
Note30 Oct 2021
Staff always arrived on time and stayed for the agreed length of each call, with the office calling ahead on the rare occasion of lateness.
Note30 Oct 2021
All people and relatives felt safe when staff supported them in their homes.
minorstaff_training30 Oct 2021
We did note that there were a small number of gaps in the training for some staff. After the inspection, the registered manager assured us this was in the process of being addressed.