Operated by Passion Health Care Limited

Passion Healthcare Limited

GoodRated 10 Apr 2019Home care · Leicester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 May 2025
Respecting and promoting people's privacy, dignity and independence
Note9 May 2025
Supporting people to express their views and be involved in making decisions about their care
Note9 May 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note9 May 2025
Ensuring consent to care and treatment in line with law and guidance
Note9 May 2025
Supporting people to live healthier lives, access healthcare services and support
Note9 May 2025
Staff working with other agencies to provide consistent, effective, timely care
Note9 May 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note9 May 2025
Staff support: induction, training, skills and experience
Note9 May 2025
Assessing people's needs and choices; delivering care in line with standards

Note9 May 2025
The provider was no longer in breach of Regulation 12 or Regulation 17 following improvements since last inspection.
Note9 May 2025
People were supported to maintain independence, privacy, dignity, and cultural food preferences.
Note9 May 2025
The service worked effectively in partnership with health and social care professionals.
Note9 May 2025
People and relatives were positive about the management and leadership of the service.
Note9 May 2025
Staff received induction, ongoing training, and supervision to support their development.
Note9 May 2025

Note9 May 2025
End of life care and support
Note9 May 2025
Improving care quality in response to complaints or concerns
Note9 May 2025
Meeting people's communication needs
Note9 May 2025
Planning personalised care to ensure people have choice and control

Note9 May 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note9 May 2025
Working in partnership with others
Note9 May 2025
Continuous learning and improving care
Note9 May 2025
Engaging and involving people using the service, the public and staff
Note9 May 2025
Planning and promoting person-centred, high-quality care and openness