Operated by Penrose Care Ltd

Penrose Care Limited

OutstandingRated 3 Mar 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Mar 2022
Staff support: induction, training, skills and experience
Note3 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Mar 2022
Supporting people to live healthier lives, access healthcare services and support

Note3 Mar 2022
Strong partnership working with external health and social care professionals who praised staff curiosity and responsiveness
Note3 Mar 2022
Reliable timekeeping with no missed visits reported by people and relatives
Note3 Mar 2022
Extended induction (minimum 30 hours shadowing) and continuous professional development empowering staff to deliver bespoke care
Note3 Mar 2022
Exceptional leadership with highly visible managers, clear accountability, effective quality monitoring and a 'No Problem' adaptable culture
Note3 Mar 2022
Strong end-of-life care working closely with palliative team, with families reporting exemplary, compassionate support
Note

Note3 Mar 2022
Improving care quality in response to complaints or concerns
Note3 Mar 2022
End of life care and support
Note3 Mar 2022
Meeting people's communication needs
Note3 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note3 Mar 2022
Supporting people to develop and maintain relationships to avoid social isolation

Note3 Mar 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note3 Mar 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care
Note3 Mar 2022
Working in partnership with others
Note3 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info