Operated by Westcountry Home Care Limited

Alexandras Community Care Truro

GoodRated 13/01/2026Home care · Truro

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note21 Jun 2019
Complaints were resolved promptly and people felt listened to
Note21 Jun 2019
Good partnership working with external health and social care agencies
Note21 Jun 2019
Effective quality assurance including audits, call monitoring, surveys and spot checks driving continuous improvement
Note21 Jun 2019
Strong registered manager who was visible, hands-on and fostered an open, transparent culture
Note21 Jun 2019
Staff felt respected, valued and supported, with regular supervision, appraisals and spot checks
Note21 Jun 2019
Care plans were personalised, regularly reviewed, and reflected people's individual needs and preferences
Note21 Jun 2019
Medicines were well managed with appropriate records completed by staff
Note21 Jun 2019
Robust safeguarding systems in place with regular staff training and clear escalation processes
Note21 Jun 2019
No missed visits reported; people were kept informed of any changes to their care
Note21 Jun 2019
People consistently reported feeling safe and well-treated by a stable, caring staff team