Note23 Dec 2022
Risk assessments in place covering moving and handling, falls, and Warfarin use.
Note23 Dec 2022
Independent external professional carried out staff supervisions to enable open feedback.
Note23 Dec 2022
Registered manager is a registered social worker, best interest assessor, health and safety advisor, and Skills for Care forum chair.
Note23 Dec 2022
Staff felt well supported, valued and motivated by an approachable management team.
Note23 Dec 2022
Robust infection control practices including PPE supply, temperature checks, and COVID-19 communication.
Note23 Dec 2022
Electronic monitoring system used to track staff punctuality and visit duration in real time.
Note23 Dec 2022
Safe recruitment practices in place including references, identity checks, right to work checks, and DBS checks.
Note23 Dec 2022
Positive relationships developed between care workers and people they supported, with consistent care workers assigned.
moderategovernance23 Dec 2022
The issues we found with the completion of MARs during this inspection was not clearly identified by the provider.
moderaterecord_keeping23 Dec 2022
medicines administration had not been documented on the MAR due to issues with the electronic system and also human error
moderatemedication_management23 Dec 2022
At the time of this inspection, the provider was not carrying out formal medicine audits.
moderatemedication_management23 Dec 2022
there were a few occasions where it was not clear from looking at the MAR whether medicines had been administered
Note6 Jun 2019
Registered manager demonstrated exceptional leadership; described as a registered social worker, best interest assessor and health and safety advisor.
Note6 Jun 2019
Strong quality assurance systems including audits, accident/incident monitoring, staff supervision and spot checks drove continuous improvement.
Note6 Jun 2019
The service worked effectively with other agencies including local authorities, hospitals and healthcare professionals.
Note6 Jun 2019
People's dignity, privacy and independence were respected; same-gender care policy was in place and followed.
Note6 Jun 2019
Person-centred care plans gave comprehensive accounts of needs, preferences, culture, religion and language, with care workers matched accordingly.
Note6 Jun 2019
Care workers completed induction based on the Care Certificate framework and received regular supervision, appraisals and competency spot checks.
Note6 Jun 2019
Medicines were safely managed; MAR records were completed appropriately and regularly audited.