Love 2 Care Homecare Services Ltd

Requires improvementRated 15/07/2025Home care · Swindon

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note12 Dec 2025
Registered manager understood Duty of Candour and engaged positively with inspection.
Note12 Dec 2025
People and relatives involved in care reviews and reported positive experiences.
Note12 Dec 2025
Learning culture promoted; incidents reviewed and reflective meetings held.
Note12 Dec 2025
Safeguarding training completed by staff; investigations carried out appropriately.
Note12 Dec 2025
Infection prevention and control policy was up to date and PPE used effectively.
Note12 Dec 2025
Medicines administered as prescribed with regular competency checks for staff.
Note12 Dec 2025
Sufficient staffing levels maintained; agency staff used only at weekends and accompanied by regular staff.
Note12 Dec 2025
People felt safe with staff and expressed trust in their carers.
criticalrecord_keeping12 Dec 2025
The systems to monitor quality were not always effective and records were not always accurate or up to date.
moderatesupervision_appraisal12 Dec 2025
supervision/spot check meetings for staff had not been held regularly since the last inspection, but we saw a supervision schedule was now in place.
moderatemissed_or_late_visits12 Dec 2025
People and their relatives told us that whilst things had improved since the last inspection, staff were still not always punctual.
moderatestaff_training12 Dec 2025
The provider did not have an effective system in place to ensure staff received training in line with the training policy.
criticalgovernance12 Dec 2025
The provider had not established effective governance systems to ensure the service was operating in line with policies and procedures.
criticalcare_planning12 Dec 2025
People's care plans identified risks to their health and wellbeing but did not always contain information about the risk, or guidance for staff on how to mitigate the risk.

safe

Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Assessing risk, safety monitoring and management

well_led

Note12 Dec 2025
Continuous learning and improving care; Working in partnership with others
Note12 Dec 2025
Engaging and involving people using the service, the public and staff
Note12 Dec 2025
How the provider understands and acts on the duty of candour
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Dec 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note14 Feb 2023
Continuous learning and improving care; Working in partnership with others