Operated by Walsingham Support

Walsingham Support - Supported Living West Cumbria

Requires improvementRated 31/10/2023Home care · Workington

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

25 findings

Other

Note12 Dec 2025
Accidents and incidents were investigated and lessons learned tracked via action plans.
Note12 Dec 2025
People were supported to have maximum choice and control of their lives in the least restrictive way possible.
Note12 Dec 2025
Staff received induction and specific training to meet individual needs; supervision meetings held every 6–8 weeks.
Note12 Dec 2025
Staff were safely recruited with appropriate DBS checks; people using the service were involved in recruitment panels.
Note12 Dec 2025
Medicines were managed safely and people were encouraged to be independent with medicines administration where possible.
Note12 Dec 2025
People had fulfilling and meaningful activities including community work, hobbies and sporting activities.
Note12 Dec 2025
Staff were kind, compassionate and treated people with dignity and respect in a person-centred way.
moderatecare_planning12 Dec 2025
Issues with the provider's IT systems meant up to date information about risks to people was not always recorded in one place and accessible to all staff.
moderateleadership12 Dec 2025
Information received is either inaccurate or wrong, it's confusing
moderateincident_learning12 Dec 2025
Systems to ensure all appropriate actions were taken following safeguarding concerns and medicines errors were still being embedded.
criticalrecord_keeping12 Dec 2025
IT issues across the service meant staff could not always view, review or update care plans and risk assessments.
criticalgovernance12 Dec 2025
The provider failed to ensure governance and managerial oversight were effective at monitoring the quality and safety of the service.
criticalsafeguarding12 Dec 2025
staff did not always recognise when abuse or neglect may have occurred and follow required processes

safe

Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Assessing risk, safety monitoring and management
Note

well_led

Note12 Dec 2025
Working in partnership with others
Note12 Dec 2025
Engaging and involving people using the service, the public and staff
Note12 Dec 2025
How the provider understands and acts on the duty of candour
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Dec 2025
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements