Baxter Life Care Limited

Requires improvementRated 10 Jun 2023Home care · Blackpool

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note12 Dec 2025
Service worked in partnership with a variety of health and social care professionals.
Note12 Dec 2025
Registered manager understood duty of candour responsibilities.
Note12 Dec 2025
Management receptive to feedback and worked cooperatively with inspectors.
Note12 Dec 2025
Staff trained in safeguarding awareness and infection prevention including PPE use.
Note12 Dec 2025
Positive staff culture; staff were happy in their roles.
Note12 Dec 2025
Consistent feedback from people who felt safe with care staff.
Note12 Dec 2025
Staff had completed medicines training and had their competency assessed.
Note12 Dec 2025
Safe recruitment systems in place with DBS checks completed prior to staff starting work.
minormissed_or_late_visits12 Dec 2025
There were times when care staff were late to calls and people told us they do not always get notified.
moderateincident_learning12 Dec 2025
Accident and incident records did not have enough information to look for themes and prevent the events from happening again in the future.
moderatecare_planning12 Dec 2025
Documentation did not include all the information to guide staff around how to provide safe care and treatment. Care records did not always reflect accurate information.
criticalgovernance12 Dec 2025
Audits had not identified and resolved the shortfalls we had identified on inspection in relation to care records and medicines administration concerns.
criticalmedication_management12 Dec 2025
Medicines records were at times contradictory and confusing. Staff were not always recording the amount of medication, or the times medicines were administered.
criticalrecord_keeping12 Dec 2025
One care plan stated the person could transfer and use a wheelchair; this person was immobile. Another care plan did not include known risks around suicide ideation.

safe

Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2025
Assessing risk, safety monitoring and management; Using medicines safely; Learning lessons when things go wrong
Note13 Dec 2023
Preventing and controlling infection
Note13 Dec 2023
Systems and processes to safeguard people from the risk of abuse

well_led

Note12 Dec 2025
How the provider understands and acts on the duty of candour
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Dec 2025
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note12 Dec 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note13 Dec 2023
Working in partnership with others
Note13 Dec 2023