Operated by Oasis Care and Training Agency (OCTA)

OASIS Central London Office

GoodRated 5 Feb 2019Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Jul 2022
Ensuring people are well treated and supported

Note22 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Jul 2022
Staff support: induction, training, skills and experience
Note22 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Jul 2022
Infection control measures in place with PPE available
Note22 Jul 2022
Good multi-disciplinary working with GPs, district nurses and other professionals
Note22 Jul 2022
Open culture, regular staff meetings and spot checks
Note22 Jul 2022
Regular supervision and induction based on the Care Certificate
Note22 Jul 2022
Staff had a good understanding of safeguarding and how to report concerns
Note22 Jul 2022
Staff matched with people based on cultural, language and gender preferences

Note22 Jul 2022
End of life care and support
Note22 Jul 2022
Improving care quality in response to complaints or concerns
Note22 Jul 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note22 Jul 2022
Learning lessons when things go wrong
Note22 Jul 2022
Preventing and controlling infection
Note22 Jul 2022
Staffing and recruitment
Note22 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note22 Jul 2022
Assessing risk, safety monitoring and management, using medicines safely

Note22 Jul 2022
Working in partnership with others
Note22 Jul 2022
Engaging and involving people using the service, the public and staff
Note22 Jul 2022
Planning and promoting person-centred, high-quality care and support, and understands and acts on duty of candour responsibility
Note22 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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