Option Care Ltd

Requires improvementRated 25/03/2026Home care · Gloucester

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note26 Nov 2022
Effective partnership working with families and health and social care professionals.
Note26 Nov 2022
Provider promoted a positive, person-centred culture; staff felt supported and listened to.
Note26 Nov 2022
Comprehensive monitoring and governance systems implemented to drive quality improvement.
Note26 Nov 2022
Sufficient staffing levels with regular staff teams known to people; systems in place to monitor care calls and punctuality.
Note26 Nov 2022
Good infection prevention and control practices observed and checked by managers.
Note26 Nov 2022
Staff trained and assessed as competent in medicines management; safe medicine management practices in place.
Note26 Nov 2022
Safe recruitment practices used for staff recruited from UK and abroad, including employment and criminal checks.
Note26 Nov 2022
People's risks had been assessed with care plans describing actions staff should take to mitigate risks.
Note26 Nov 2022
Comprehensive and detailed care records in place providing staff with information needed to support people.
minormedication_management26 Nov 2022
staff would benefit from body maps to help direct and identify areas which require cream application.
minorincident_learning26 Nov 2022
we found one incident which should have been notified to CQC. The provider explained this had been an oversight.
moderategovernance26 Nov 2022
The provider's recruitment policy did not reflect their recruitment practices using the Home Office Sponsorship Scheme and any associated risks when recruiting from abroad.
moderaterecord_keeping26 Nov 2022
the provider had not considered whether DBS checks would be required to support their vetting and recruitment process for staff who were being recruited from abroad
moderategovernance26 Nov 2022
There had been no registered manager in post since January 2020. We found registered manager applications to CQC had been made by managers, but these had been unsuccessful.

safe

Note26 Nov 2022
Preventing and controlling infection
Note26 Nov 2022
Using medicines safely
Note26 Nov 2022
Staffing and recruitment
Note26 Nov 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note26 Nov 2022
Assessing risk, safety monitoring and management
Note2 Mar 2022
Systems and processes to safeguard people from the risk of abuse

well_led

Note26 Nov 2022
Working in partnership with others
Note26 Nov 2022
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note26 Nov 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note26 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note2 Mar 2022