Operated by Caring Hearts (Essex) Ltd

Fuchsia Homecare Colchester

Requires improvementRated 24/01/2024Home care · Ipswich

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Privacy and dignity in practice
Note30 Oct 2021
Communication with people (language barriers)
Note30 Oct 2021
Dignity, respect and person-centred approach

effective

Note30 Oct 2021
Nutrition, hydration and healthcare support
Note30 Oct 2021
Supervision and appraisal quality
Note30 Oct 2021
Mental Capacity Act and consent (Regulation 11)
Note30 Oct 2021
Staff training and induction (Regulation 18)

Other

Note24 Jan 2024
Staff felt supported and valued, with management described as approachable and a range of staff incentives in place.
Note24 Jan 2024
People and relatives spoke positively about care staff and the approachability and responsiveness of the management team.
Note24 Jan 2024
The provider worked in partnership with health and social care professionals who described them as open, honest and responsive.
Note24 Jan 2024
Staff received infection prevention and control training and PPE compliance was monitored through regular people/relative feedback.
Note24 Jan 2024
The provider operated safe recruitment processes with appropriate employment checks completed prior to staff starting work.
Note

responsive

Note30 Oct 2021
End of life care planning
Note30 Oct 2021
Complaints handling (Regulation 16)
Note30 Oct 2021
Care planning and person-centred care (Regulation 9)

safe

Note30 Oct 2021
Infection prevention and control
Note30 Oct 2021
Staffing levels and continuity
Note30 Oct 2021
Risk assessment and safe care and treatment

well_led

Note30 Oct 2021
Record keeping and GDPR interpretation
Note30 Oct 2021
Leadership accessibility and culture
Note30 Oct 2021
Governance and quality assurance (Regulation 17)

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: IP1 1LH
Registered manager: Wise, Emma
Local authority: Suffolk
Region: East
City: Ipswich
Last CQC check: 24/Jan/2024 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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