Operated by Achieve Together Limited

The Regard Partnership Domicilary Care South West

OutstandingRated 12 Dec 2018Home care · Plymouth

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Promoting independence and choice
Note30 Oct 2021
Dignity, respect and privacy

effective

Note30 Oct 2021
Staff supervision and appraisal
Note30 Oct 2021
Mental Capacity Act compliance
Note30 Oct 2021
Staff training and induction

Other

Note30 Oct 2021
Management structure provided clear lines of accountability and responsive leadership.
Note30 Oct 2021
Complaints were handled appropriately and in line with policy; people knew how to raise concerns.
Note30 Oct 2021
Effective partnership working with external agencies, commissioners, and healthcare professionals.
Note30 Oct 2021
Positive, open team culture with staff motivated and involved in service development.
Note30 Oct 2021
Strong incident learning culture with accident/incident forms reviewed for practice improvements.
Note30 Oct 2021
Care and support plans were personalised, regularly reviewed, and included detailed information about preferences and routines.

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Personalised care planning

safe

Note30 Oct 2021
Medicines management
Note30 Oct 2021
Staffing levels and recruitment
Note30 Oct 2021
Safeguarding people from abuse

well_led

Note30 Oct 2021
Leadership and culture
Note30 Oct 2021
Governance and quality assurance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: PL1 3HN
Registered manager: Not on record
Local authority: Plymouth
Region: South West
City: Plymouth
Last CQC check: 12/Dec/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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