Operated by London Care Limited

London Care (East London)

GoodRated 31/05/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note31 May 2023
Robust quality monitoring including spot checks, care plan audits, and staff file reviews
Note31 May 2023
Complaints were appropriately logged with outcomes recorded, and people knew how to raise concerns
Note31 May 2023
Provider worked with local authority on a recruitment initiative, resulting in 13 new staff focused on weekend working
Note31 May 2023
Registered manager promoted an open, honest culture with staff able to raise concerns freely
Note31 May 2023
Monthly medicines audits ensured concerns were identified and addressed promptly
Note31 May 2023
Staff had training on safeguarding, medicines administration, and infection control, with competency checks carried out regularly
Note31 May 2023
Care plans were personalised and outlined detailed support for staff to deliver safe care
minorcommunication_with_families31 May 2023
50% of the times I phone the agency they say they're going to phone me back and they don't.
minormissed_or_late_visits31 May 2023
Weekends go a bit crazy. You can never tell what times they will turn up.