Metro Homecare Ltd

London, E15 · Established 27/0

A CQC-regulated home-care provider serving London, registered since 27/0. Rated Good at its most recent CQC inspection (Aug 2023).

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What the CQC found

The five questions inspectors ask, and how Metro scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Previous breaches of regulations 12 and 17 fully resolved; MCA record-keeping recommendation also acted upon.”
CQC inspection report, Sept 2023

“Effective partnership working with GPs, district nurses, occupational therapists, social workers and mental health professionals.”
CQC inspection report, Sept 2023

“Positive open culture; registered manager had open-door policy and staff felt comfortable raising concerns.”
CQC inspection report, Sept 2023

Inspection history

The trajectory matters as much as the latest rating.

Sept 2023
Good
Metro Homecare Ltd received an overall rating of Good across all five key questions at its September 2023 inspection, demonstrating sustained improvement from a Requires Improvement rating in 2019 and full resolution of previous breaches of regulations 12 and…
Jun 2019
Requires improvement
Metro Homecare Ltd was rated Requires Improvement overall at its first inspection in April 2019, with two regulatory breaches identified: Regulation 12 for inadequate risk assessment detail and unsafe medicines recording, and Regulation 17 for insufficiently r…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Metro does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at E15 1XH in London. Service area not formally published; we recommend asking the agency directly when requesting a quote.

E15

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