Right at Home Bournemouth and Poole

Poole, BH12 · Established 26/1 · Operated by Bournemouth Assistance Limited

A CQC-regulated home-care provider serving Poole, registered since 26/1. Rated Outstanding at its most recent CQC inspection (Nov 2020).

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What the CQC found

The five questions inspectors ask, and how Right scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

In their own words: what inspectors said

“Service actively combated social isolation through community outings, befriending and bespoke activities tailored to individual interests.”
CQC inspection report, Oct 2021

“Staff recognition scheme celebrating 'going the extra mile', contributing to high staff morale and retention.”
CQC inspection report, Oct 2021

“Effective instant messaging and electronic care planning systems ensuring real-time communication and responsive care updates.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Outstanding
Right at Home Bournemouth and Poole achieved an Outstanding overall rating at its October 2019 inspection, improving from Good in three of the five key questions, driven by exceptional person-centred leadership and a deeply compassionate staff culture. No regu…
Apr 2017
Good
Right at Home (Bournemouth) achieved a Good rating across all five key questions at its January 2017 inspection, demonstrating safe, person-centred care delivered by well-trained and compassionate staff. The service was characterised by strong leadership, inno…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Right does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at BH12 1DZ in Poole. Service area not formally published; we recommend asking the agency directly when requesting a quote.

BH12

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