Note20 Apr 2023
People appreciated receiving care from a consistent core team of familiar staff.
Note20 Apr 2023
Improved processes for anti-coagulant medicine alerts and time-critical Parkinson's medicines administration.
Note20 Apr 2023
Evidence of working effectively with healthcare professionals including community nursing, occupational therapists and the falls team.
Note20 Apr 2023
Staff supported a robust induction including the Care Certificate for those new to care.
Note20 Apr 2023
Comprehensive range of training opportunities including bespoke training for specific needs such as dementia and eating and drinking safely.
Note20 Apr 2023
Safe recruitment processes were in place including DBS checks and appropriate references.
Note20 Apr 2023
People felt safe and were happy with the care they received, describing staff as 'Absolutely brilliant', 'Very nice', and 'Always make me feel better'.
moderatestaff_competency20 Apr 2023
The office manager did not have a background in care and was unable to demonstrate they had undertaken any care-based training including safeguarding and medicines.
moderateinfection_control20 Apr 2023
Staff and people told us staff rarely wore face coverings when supporting personal care. This placed people and staff at an increased risk of contracting and spreading Covid-19 and other infections.
moderateconsent_capacity20 Apr 2023
We were not assured by the providers processes to consider people's capacity under the MCA...Some staff we spoke with had limited understanding of MCA.
moderatesupervision_appraisal20 Apr 2023
Staff told us they did not receive formal recorded supervision on a regular basis. Care staff told us they had limited engagement with the registered manager.
criticalleadership20 Apr 2023
The registered manager did not have day to day oversight of, and access to, electronic records relating to people's care or the management and governance of the service.
criticalrecord_keeping20 Apr 2023
Records and documents were not available on paper or any other electronic device...Information relating to people's care and the running of the business were not held securely.
criticalgovernance20 Apr 2023
There was a shortfall in their oversight and governance of the service and a continued failure to implement robust quality assurance processes to improve the quality and safety of the service.
criticalincident_learning20 Apr 2023
The provider did not have a robust system in place to monitor or analyse incident records for trends. Information was not used to mitigate the risk of a repeated incident or accident.
criticalsafeguarding20 Apr 2023
Some staff we spoke with failed to demonstrate an understanding of the signs and types of abuse or their responsibilities within safeguarding processes.