Note13 Mar 2024
The registered manager worked with health and social care professionals and responded to people's changing needs.
Note13 Mar 2024
Staff were supported through regular team meetings and one to one supervision sessions.
Note13 Mar 2024
The registered manager was committed to ensuring people received good quality care and received largely positive feedback from people, relatives and staff.
Note13 Mar 2024
Processes were in place for the reporting and follow up of any accidents or incidents.
Note13 Mar 2024
Staff used personal protective equipment (PPE) including gloves and aprons when supporting people with personal care.
Note13 Mar 2024
People and relatives told us people felt safe with the care and support provided.
Note13 Mar 2024
Staff were reliable, usually arrived on time and stayed for the full length of the scheduled visit.
minorsupervision_appraisal13 Mar 2024
Staff also received one to one supervision sessions which were scheduled 6 monthly. The registered manager agreed more regularly was likely to be beneficial.
moderategovernance13 Mar 2024
Audits of care records did not pick up the concerns we found about the lack of information and guidance for staff.
moderateconsent_capacity13 Mar 2024
MCA assessments were not carried out to document people's decision making abilities or any support they needed in this area.
moderatestaff_competency13 Mar 2024
Staff files we looked at contained gaps in staff employment histories and the reasons were not explored during the recruitment process.
criticalrecord_keeping13 Mar 2024
When people made a decision about DNACPR...this information was not stated in their care plan.
criticalmedication_management13 Mar 2024
There was no guidance for staff to follow when people had medicines to be taken 'as required.'
criticalmedication_management13 Mar 2024
Medicine administration records (MAR) contained gaps which were not picked up during audits.
criticalcare_planning13 Mar 2024
Risk assessments did not always include enough information for staff about people's known areas of risk.