Note29 Jan 2020
Partnership working with health and social care professionals praised as professional and prompt
Note29 Jan 2020
Positive end-of-life care highlighted in compliment cards; aspiration to develop a specialist palliative care team
Note29 Jan 2020
Hands-on, accessible registered manager conducting audits, spot checks and regular telephone contact with people
Note29 Jan 2020
Complaints investigated thoroughly with written responses and learning shared with all staff
Note29 Jan 2020
Person-centred care with 'pop up meetings', regular reviews and prompt responses to changes in need
Note29 Jan 2020
Strong MCA and DoLS awareness with care plans signed by people and best-interest processes documented
Note29 Jan 2020
Staff supported through Care Certificate induction, regular training, Skills for Care reflective supervision and annual appraisals
Note29 Jan 2020
Consistent care teams assigned geographically, ensuring punctuality and continuity of care for people
Note29 Jan 2020
Robust medication management with training, shadowing and observational competency tests before staff could administer medicines
Note29 Jan 2020
People felt safe and staff demonstrated clear awareness of safeguarding procedures and whistleblowing policy
Note20 Jun 2019
People supported to make decisions and maintain independence; equality and diversity recorded in care files.
Note20 Jun 2019
Good links with healthcare professionals and the local community, with appropriate referrals made.
Note20 Jun 2019
Registered manager and care manager were approachable, led by example and promoted an open, honest culture.
Note20 Jun 2019
Strong communication with relatives and people using the service; no complaints in the last 12 months.
Note20 Jun 2019
Care plans and risk assessments were up-to-date, personalised and person-centred.
Note20 Jun 2019
Staff had appropriate induction, training, supervision and appraisal, and felt supported by management.
Note20 Jun 2019
Medicines were safely received, stored, administered and destroyed; staff received medicine management training and competency checks.
Note20 Jun 2019
People felt safe and staff were respectful, with consistent core teams providing regular care visits.
minormedication_management20 Jun 2019
There was no recording of the quantities of medicines on the medicine administration records (MARs). This made it difficult to effectively audit them and check the correct number of tablets were in st…