Operated by Father Hudson’s Caritas

Father Hudsons Society DCC

GoodRated 21/11/2020Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note27 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note27 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independence

Note27 Jul 2022
Open, supportive culture with good partnership working with the local authority
Note27 Jul 2022
Improved governance and timely statutory notifications since last inspection
Note27 Jul 2022
Staff provided emotional support and inventive activities during the pandemic to prevent isolation
Note27 Jul 2022
Individual COVID-19 risk management plans and strong infection prevention practice
Note27 Jul 2022
Consistency of staff meant people were known well and risks managed effectively
Note27 Jul 2022
People felt safe with staff and described them as kind and caring
minorgovernance27 Jul 2022
we identified one issue on a medicine recording form that had not been identified in the weekly checks
minorrecord_keeping27 Jul 2022
medicinal skin (transdermal) patch recording forms were not being changed on a monthly basis which made the record unclear
minormedication_management27 Jul 2022
current pharmaceutical guidance to 'take before food' was not stated on the person's MAR and staff were unaware of the need to administer before food

Note27 Jul 2022
Learning lessons when things go wrong
Note27 Jul 2022
Preventing and controlling infection
Note27 Jul 2022
Using medicines safely
Note27 Jul 2022
Staffing and recruitment
Note27 Jul 2022
Assessing risk, safety monitoring and management
Note27 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note27 Jul 2022
Duty of candour, partnership working and continuous learning and improving care
Note27 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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