Shalom Health Recruitment Ltd

GoodRated 5 Nov 2019Home care · Dagenham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Jun 2019
Ensuring people are well treated and supported; respecting equality and diversity
Note20 Jun 2019
Supporting people to express their views and be involved in making decisions about their care

Note20 Jun 2019
Ensuring consent to care and treatment in line with law and guidance
Note20 Jun 2019
Staff working with other agencies to provide consistent, effective, timely care
Note20 Jun 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Jun 2019
Staff support: induction, training, skills and experience
Note20 Jun 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Jun 2019
Service demonstrated improvement over successive inspections from Inadequate to Good, showing capacity to learn.
Note20 Jun 2019
Positive leadership culture with accessible senior staff and effective use of WhatsApp groups for family communication.
Note20 Jun 2019
Quality assurance systems included surveys, telephone monitoring, home visits and unannounced spot checks.
Note20 Jun 2019
Care plans were personalised, regularly reviewed and developed with involvement from people and relatives.
Note20 Jun 2019
Staff received induction, Care Certificate training and ongoing training including dementia care, first aid and MCA.
Note

Note20 Jun 2019
End of life care and support
Note20 Jun 2019
Improving care quality in response to complaints or concerns
Note20 Jun 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note20 Jun 2019
Learning lessons when things go wrong
Note20 Jun 2019
Preventing and controlling infection
Note20 Jun 2019
Using medicines safely
Note20 Jun 2019
Staffing and recruitment
Note20 Jun 2019
Assessing risk, safety monitoring and management
Note20 Jun 2019
Systems and processes to safeguard people from the risk of abuse

Note20 Jun 2019
Working in partnership with others
Note20 Jun 2019
Engaging and involving people using the service; continuous learning and improving care
Note20 Jun 2019
Planning and promoting person-centred, high-quality care and support with openness
Note20 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info